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RMA conditions

For handling complaints are covered by a valid complaint rules under the provisions of Act no . 250/2007 Coll, Consumer Protection and amending Act no. 372/1990 Coll . on Offences , as amended (the " Complaint Procedure") . A claim means the application of the liability for product defects .
The buyer may :


• A natural or legal person who buys goods or services used for personal use or for the need of their household


• a natural person who buys goods or in kind , and performance of the service provided and the power to serve her employment, profession or business

1 The seller is obliged to duly inform the buyer about the condition and how to claim , including information about where a complaint can be applied and perform warranty repairs . Complaints procedure must be in a conspicuous place accessible to the buyer . Complaints procedure is published on the website of the seller

2 Buyers can claim against the seller in person in operation , in which the acceptance of the claim may be , with respect to products sold or services . If you purchased goods , please contact our service department by phone on 0908 225 111 or e - mail at


3 Goods sent by mail order we accept , we recommend that before sending the goods insured against damage during transport . The buyer is obliged to notify the seller of the claim application type and extent of the defects of the goods , contact information ( phone number , email address , etc. . ) And other relevant particulars affecting the applied defect goods .

4 Complaint procedure goods to be delivered to Seller objective begins on the day when all the following conditions :
a) to deliver the completed form to the claim from the buyer to the seller ,
b ) delivery of the goods claimed by the buyer to the seller, including all parts and accessories claimed goods necessary to carry out the claim
c ) service access codes , passwords and the like . the goods from the buyer to the seller .


5 The claim procedure of goods that can not be objectively deliver to Seller and which is firmly embedded commence on the date when all the following conditions :
a) to deliver the completed form to the claim from the buyer to the seller ,
b ) carry out inspections of goods claimed by a third party designated by the seller that the buyer sighting issue written confirmation
c ) service access codes , passwords and the like . the goods from the buyer to the seller .


6 Day of the claim is also the beginning of the complaint procedure . Merchandise must be delivered to the establishment of the seller .


7 The establishment and the designated person must be present during the hours the employee designated to handle complaints .


8 Warranty claim is the termination of the complaint procedure handing over the repaired product , replacing the product , refund the purchase price of the product , the payment of a reasonable discount on the price , written prompted to download ( the seller intended ) with a reasoned rejection of the claim.


9 After determining how the complaint will equip the claim immediately , in justified cases, a complaint can be fitted at a later date ; Complaint shall not take longer than 30 days from the date of the claim (only for consumers ) . Once the deadline for settlement of the claim buyer has the right to cancel the contract or having the right to exchange the product for a new product .


10 The seller is obliged to launch a complaint to give the buyer a certificate of claim, which is required to pinpoint the defects . If the claim is put into effect by means of remote communication , the seller is required to confirm the application of claim delivered to the buyer immediately , unless it can be delivered immediately confirm , it must be delivered without delay , at the latest , together with proof of settlement of the claim ; confirmation of the claim submission is not served, if the buyer has the opportunity to demonstrate a complaint otherwise .


11 If the buyer claim the product applied during the first 12 months of the purchase contract , the seller may settle the claim denial only on the basis of professional judgment , regardless of the outcome of the peer assessment can not require the buyer to pay the costs of expert judgment or other costs related to peer review .

12 If buyers claim Product exercised after 12 months from the purchase and the seller rejected it , the person who equipped the complaint is required to document a complaint to indicate to whom the buyer can send the product to the professional judgment . If the product is sent to the expertise of the designated person , the cost of professional judgment , as well as all other related costs reasonably incurred shall be borne by the seller regardless of the outcome of the peer assessment . If the buyer qualified assessment shows liability of the seller for defects , claims can be filed again ; during the peer assessment warranty period shall be suspended . The seller is obliged to pay to the purchaser within 14 days from the date of the claim back any costs of peer review, as well as all related costs reasonably incurred . Re- filed complaint can not be dismissed .


13 The seller is obliged to issue a complaint to a written document within 30 days from the date of the claim . Written form is maintained , if the legal action taken by telegraph , telex or electronic means that allow the contents of the legal act and the identification of the person who made the disposition . Written form is maintained whenever a legal action taken by electronic means shall be signed by qualified electronic signature .
The outcome of the complaint will be informed of the buyer immediately after the completion of the complaint procedure by SMS and e - mail or telephone . Along with the claimed goods will also be received complaint protocol .


14 If buyer asks for removal of defects after the warranty period , subject to any resulting legal relations provisions of § 652 et seq . Act no . 40/1964 Coll . Civil Code , as amended by the Treaty of repair and adjustment things .


15 The period specified in days shall begin on the day following the event , which is crucial for its beginning . Half of a month shall mean fifteen days .


16 Time period specified in weeks , months or years shall end on the day that the name or number coincides with the day on which the event from which the period begins . If there is no such day in the last month, the end of the period on its last day .


17 If the last day of the period falls on a Saturday , Sunday or holiday , it shall be extended until the next business day


Complaints techniques: Stanislav Radovič

mail :

Skype : - RMA


NB . : Product may not be mechanically ( broken PCB , broken - broken connectors , broken off part prelepované labels serial numbers ) or electronically damaged , otherwise void your warranty .

Shop owner: Times-VT, Nábr. Sv. Metoda 8, 971 01 Prievidza, Slovakia tel.: +421 (0)46 542 70 50
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